FAQ from MOBILE-FILES.COM

[GSM™]

K550/W610 Key problem

This is applicable for K550/W610 all models.

When camera key is slightly depressed main keypads keys 4, 0, 6 will not function.

Solution;
Advise customer not to depress camera key when using main keypad.


FUNNY SOLUTION, EH ?

[GSM™]

How to enter new support area?
Download latest version of Supporter software from www.setool.net, start it and press "GO SUPPORT" button. Also you can enter support area from SETool software by pressing the same button (v0.91380070 and higher).

Why did you change support system? Get all back!
Old support system will not be installed back. Users and administrators are more satisfied with new one. Please no more discussions on this topic.

Very slow downloading
Approximate download speed per peer is 50Kb/s. If your download speed is slower, it seems, that your internet provider has too narrow connection to the direction of SETool support server location. Unfortunately, we cannot deal with this problem. You need to check your internet connection

Cannot connect to server/Cannot display page/Connection has been reset, mysql reports error, etc.
Maybe server is currently down. Please create one (only!) topic in this section and wait until support access will be restored. If such topic already exists, no need to even post in it. It is enough for us that it exists to pay attention to problem

Resuming downloads
Download resuming is supported. You should use it if possible. Please pay attention to the fact that several Download Managers are incorrectly use features of HTTP protocol, incrementing by this daily download counter by 2 instead of one. I checked FlashGet only. It is working fine. Cannot say something about the others.

Errors list explained

Your account is suspended by admin. Please contact your reseller.
Please contact your reseller. Don't spam forum. Contact your reseller first and do as he says.

This link is already used. Please relogin from software.
If you closed browser window, you need to relogin to support area from software only.

Please login from soft only
Please ensure you entered support exactly from software. If you did so, then probably the problem is in the fact, that your browser does not accept cookies. You need to set it up to allow cookies at least from setool.net. If you will still get this error with IE, download Mozilla FireFox, install it and make default browser: http://www.getfirefox.com.

Wrong IP. Please relogin from soft
Your IP is changed during browsing support area. Please relogin from software.
Please ensure also, that you don't use proxy server for internet surfing.

This session is expired. Please relogin from soft
Just relogin from software.

You have exceeded your today's download limit
Just wait for the next day for daily download limit to be reset.



If there is no answer to your question in this FAQ, please create one (only!) topic in this forum, clearly describe your problem and wait for us to answer. If such topic already exists, don't create another one.

[GSM™]

Question:
"What are custpacks, and how do I use them?"

Answer:
Custpacks are zip-files containing ORIGINAL customization files. These serve as basic configuration files for the handset, which languages to allow, data accounts, branding etc...

Using custpacks is preferable to checking "COMPLETE PHONES AFTER FLASH" in "Settings". "Complete..." uploads a "working" customization, but the files are not handset-specific and their use might lead to the following:
1: Phone won't work with SEUS.
2: Phone will be refused at a service-center as EMMA might pick it up, and that it's pretty obvious that the phone has been "tampered with".
3: Software ****ups.
4: Etc...
Now, some of the above will be avoided by using custpacks. I''ve attached some screenshots to demonstrate their use.

Screen one:
Select a proper MAIN/FS combination (duh...). Then select the desired custpack in MISC. SETool => v.0***77 will tell you which languages it contains/allows, the CDA etc.
Screen two:
Uncheck "Complete..." in "Settings".
Press FLASH.

Screens three and four serve only as a map for finding custpacks @support. In my example, the selected custpack will configure the K750 as a generic EUROPE_4 one. It is found inside the large K750 custpack archive. Other handset custpacks might have been uploaded separately. Just look for the desired CDA.

[GSM™]

Some questions with some answers...

Q: How can i know wich CID is my phone?
A: Press "IDENTIFY"

Q: Can i change IMEI on my PDA?
A: If is NEW SECURITY, no, you can't. If is OLD security, you can do it.

Q: After unlock my K310/K510/W300/W810/Z530/Z550 CID50/51 phone is dead and rest was present. What must i do?
A: reMake RESToration file and repeat procedure.

Q: If i unlock a phone using patch metodh, will be blocked if flashed?
A: Yes, phone will be locked again

Q: If i unlock a phone using patch metodh, will be blocked if flashed again using Alternative Bypass?
A: phone will be unlocked if you check "UNLOCK DURING FLASH" option.

[GSM™]

Here is Language Description for A2 phones (W910, V640, K850, Z750 and newers...):

FS_BALTIC: English, Estonian, Latvian, Lithuanian, Russian
FS_HONG_KONG: English, Chinese (Hong Kong)
FS_NORDIC: English, Albanian, Arabic, Croatian, Danish, Finnish, IS, Norwegian, Swedish, Turkish
FS_WESTERN-EUROPE: English, Euskara, Catala, Dutch, French, Galego, Portuguese, Spanish, Turkish, Nederlands.
FS_ADRIATIC: English, Albanian, Bulgarian, Croatian, French, German, Greek, Italian, Romanian, Russian
FS_AMERICA: English, Portuguese, Canadian French, Dutch, French, Latin American Spanish, Spanish
FS_APAC-ANZ: English, Dutch, French, German, Malay, Indonesian-Bahasar, Philippine-Tagalog, Thai, Vietnamese, Chinese simplified
FS_C-ASIA: English, Arabic, AZ, Persian-Farsi, KK, Russian, Turkish, Ukrainian
FS_CENTRAL-EUROPE: English, BS, Croatian, German, Czech, Hungarian, Polish, Serbian, Slovakian, Slovenian
FS_FRANCE: English, French
FS_S-E-EUROPE: English, Albanian, Bulgarian, Croatian, Greek, Hungarian, Macedonian, Romanian, Russian, Serbian
FS_S-ASIA-LEVAN: English, AR, AZ, BN, Persian-Farsi, French, Philippine-Tagalog, Hebrew, Hindi, Russian
FS_S-CENTR-AFR: English, AR, Dutch, Persian-Farsi, HA, German, IG, Sesotho (South Africa), YO, Zulu, Portuguese
FS_TAIWAN: English, Chinese traditional Taiwan

Languages like "AR", "AZ", "YO", etc are unknow yet (at least for me).

[GSM™]

SETOOL WINDOW OR SOFTWARE DISAPPEARS WHEN I TRY TO CONNECT TO A PHONE

Reason - You have a virus, trojan, malware or other memory resident software that is trying to debug Setool software.

Solution - Run a full virus scan with a QUALITY commercial virus scanner such as Norton 360, NOD, Kaspersky etc. Free solutions such as Avast and other public domain software will not fully remove the offending software (they may not even detect the virus). You may also consider installing software such as Adaware or another spyware detection

[GSM™]

some handy scripts for a2 phones (you know how to write script, right ? )

a2_enable_3g.txt

gdfswrite:0000013C00

a2_amr_hr_on.txt

gdfswrite:00000152020004050F

a2_amr_hr_off.txt

gdfswrite:000001520200040F0F

a2_amr_fr_on.txt

gdfswrite:00000152020004050F

a2_amr_fr_off.txt

gdfswrite:000001520200050F0F

a2_efr_on.txt

gdfswrite:00000152020004050F

a2_efr_off.txt

gdfswrite:000001520004050F0F

a2_ciphering_indicator_on.txt

gdfswrite:0000147301

a2_ciphering_indicator_off.txt

gdfswrite:0000147300

[GSM™]

K850 - Keyflex update

Description
There has a quality problem with the K850 keyflex (1200-2656) causing touchkey problem.

When pressing a touchkey, the visual indication in the lower part of the display will not work, nor will the actual touchkey. This may be intermittent as there might be microscopic cracks in the solder joints of the affected component that is soldered onto the keyflex.


Solution:
use new keyflex.

[GSM™]

important information:

K800 and K790 will also start use the new RNH 942 271 LCD in production 
which requires R8BF003 software.

CS will continue to use RNH 942 268 LCD as sparepart that works with any
software revision.

The RNH 942 268 part no. is found on the label on the LCD flex foil.

in short, bulletin means that some k800 and k790 MUST be flashed 
with R8BF003 software in order to display something other,than white screen.

[GSM™]

I have a T250i (Vodafone branded) to unlock and change LP to Portuguese Br. Unlocking ok. Testing phone before flash and phone is working. So, go flash phone. All done, but after flash (and unlock again) phone, i had aways "No Network" message. Checking phone´s info screen (press "*" key 3 times without SIM inserted), i´ve found the problem:



So, flashing it again with second file. Same problem:



Flashing again with third file, and problem is solved!



For my language (PT Br), there are 3 flashfiles on Support Area:
- T258c_T250i_T250a_DPY1013220_8_Generic_Latin_Ameri ca: 850/1900Mhz
- T258c_T250i_T250a_DPY1013221_8_Generic_Latin_Ameri ca: 850/1900Mhz
- T258c_T250i_T250a_DPY1013217_15_Generic_Latin_Amer ica: 900/1800Mhz

So, if you have network problems after flash, check info screen to verify SW network operation band. It must be matching with HW band:



If band not match, flash it again with a different flashfile. If match and not works, you have HW (or "blacklist") problems.