FAQ from MOBILE-FILES.COM

[GSM™]

K790 Phone hang

Only Applicable for K790!

Background:
One of the main reasons for permanent phone hangs at start up or standby
can be resolved by replacing two resistors under the Bluetooth cavity.

Instruction:
ROA (PCB) with revision R3A and R3B have not been modified.
ROA (PCB) with revision R3C has the new resistor values already from
factory.
ROA (PCB) with revision R3D has a new version of Dolphin 2 which prevents
the problem and they SHOULD NOT have the resistors replaced.

For ROA revision R3A and R3B with permanent phone hang at start up or
standby:
Change:
R1404 to 470 ohms, REP 621 003/47.
R1405 to 4.7k ohms, REP 621 004/47
Both resistors are located under the Bluetooth cavity
Attached Thumbnails

[GSM™]

I've made this little guide so that more users will be able to use HyperTerminal in detecting phone HW problems. Too many users are blaiming SETool for their dead phones.

Case:
Let's say you're only getting a white screen when turning your phone on, or that you're getting the infamous "Can't get packet properties."-error.

Solution:
Either pick a random reason (and that won't do much good for your phone )or do the following to see if the phone itself can provide you with a hint:

1: Open HyperTerminal (Start->Programs->Accessories->Communications).
2: Configure a name for the connection. I've called mine "Debug".
3: Select the proper COM port.
4: Configure baudrate and press "OK".
5: In the "Transfer"-menu, click "Capture Text", then choose a path and name for the log. You will see that the "Capture" indicator has been activated.
6: Attach a powered-off phone (the phone might start charging, this is OK). Give it a minute or two to run selftests, then post the captured text as an attachment if you want an opinion from us.

FSFLASH: NAND Flash device @ [0x50000000-0x5FFFFFFF] 262144 Kb
FSFLASH:   Vendor (0x20): ST
FSFLASH:   Device: NAND02GR3B (0x00AA)
............
FSFLASH: Bad block found @ 0x50000000
FSFLASH: Bad block found @ 0x50020000
FSFLASH: Bad block found @ 0x50040000
.................
FSFLASH:   Bad block @ 0x500C0000 replaced by 0x501C0000
FSFLASH:   Bad block @ 0x500E0000 replaced by 0x501E0000
FSFLASH:   Too many bad blocks

If you see this during flashing, it's safe to assume that SETool is not to blaim. (The above error is not related to a case of WSOD, it's only for demonstrational purposes).
Attached Thumbnails

[GSM™]

Q: i flashed CHINESE flash into my P990/M600 phone, but after power on phone starts to reboot ;(

A: "reboot loop" can be fixed by writing
"3_P1A_Zebra_R8_CCPU_GDFS_QWERTY_keyboard_sett ings .gdfs" file in phone.

- go to PDA tab
- select file in misc edit
- press write script. note - if yours PDA is NEW revision, you will need 1 credit.

hint: you can add that file into firmware package with any zip-capable archiver, by doing that you can save one credit when you will flash P990/M600 with chinese flash.

thanks goes to imobile for careful research of that reboot bug.

Q: i want to change keyboard layout on my P990/M600.

A: write desired keyboard settings file, same way as in previous question.

[GSM™]

q: What languages are in PDA generic world1 and generic world2 ?

a: Languages included in World1 and 2 are;
American English (AE), Arabic (AR), Canadian French (CF), Czech (CS), Danish (DA), Dutch (NL), Finnish (FI), French (FR), German (DE), Greek (EL), Hebrew (IW), Hungarian (HU), Latin American Spanish (XL), Norwegian (NO), Polish (PL), Portuguese (PT), Russian (RU), Swedish (SV), Spanish (ES), Turkish (TR).

[GSM™]

Q: I'm unlocking many A1 phones using CSCA method,my comports number is about ~300 and that things really annoy me.
Are there any way to fix it ?

A:

save next strings in file "reset.reg" and execute in windows explorer.
that will reset first available comport to 5. (read: next time new comport will be installed it will be COM5)

important!
you need to UNINSTALL present phone drivers in order to reset comports,which are allocated for them.

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\COM Name Arbiter]
"ComDB"=hex:0f,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,\
  00,00,00,00,00,00,00,00,00,00

improtant update
if you will execute attached .reg file, then SAME MODELS of phones with DIFFERENT IMEI will not be discovered as NEW,
if attached to SAME USB PORT.

[GSM™]

Q: I want to reset lifetime counter,flip counter, etc on DB2020,PNX5230 phone.

A:

execute following script

gdfswrite:00000099000000
gdfswrite:0000009B00000000
gdfswrite:0000009D00000000
gdfswrite:00020E000000000000000000
gdfswrite:00020DC80000000000000000

Q: I want to flip counter on DB2010 phone.


A:

execute following script.

gdfswrite:000200С9С00000000

Q: I want to reset lifetime counter on A2 phone.

A:

execute following script (note, you SHOULD use setool2 >=v0.914012)

tawrite:0002188c00000000
gdfswrite:0000012d00000000
gdfswrite:0000012e00000000
gdfswrite:0000012f00000000
gdfswrite:0000013000000000
gdfswrite:0000013100000000
gdfswrite:0000013200000000
gdfswrite:0000188c00000000

important!
lifetimer will be reset on A2 phones only after firmware reflash. (maybe SEMC will change it in future)

[GSM™]

Q:
i trying to service w810/w300/z530/z550/k310/k510 phone and getting
such result

ChipID:8040,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
ldr_on_ldr hdr no ack,err:10

what to do ? phone was working before !!! (variant: phone was dead before)

A:

that is hardware problem and nothing to do with software. usually it is bad soldered flash chip.
latest mid-range semc phones quality is below zero.


as last resort, you can try to raise voltage on FLASH VPP upto 12v
(for start, try to flash it with dcu60, it also has increased voltage)

but what say to customer if phone works before servicing?
have no idea - think yourself- that is risk that you including in each service cost.
sadly, but such thing can be happened - flash sector can read good, but fails on erase/write.


Q:
i trying to service w810/w300/z530/z550/k310/k510 phone and getting
such result

Loader:060718 0842 LIE_DB2010_FLASHLOADER_R2A003_CXC1326738
OTP LOCKED:1 CID:49 PAF:1 IMEI:00000000000000 CERT:RED

REMOVE BATTERY FROM PHONE, THEN INSERT IT BACK
THEN PRESS 'TESTPOINT OK'

Open COM port OK
ChipID:8040,EMP protocol:0301
PHONE IS RED RETAIL PRODUCT
FLASH CID detected:49
Speed:921600
Trying to launch embedded bootloader...
Abort all operations.
embedded bootloader not responds !
Elapsed:46 secs.

phone has damaged EROM.
solution - make reset procedure.

[GSM™]

K550/W610 Key problem

This is applicable for K550/W610 all models.

When camera key is slightly depressed main keypads keys 4, 0, 6 will not function.

Solution;
Advise customer not to depress camera key when using main keypad.


FUNNY SOLUTION, EH ?

[GSM™]

How to enter new support area?
Download latest version of Supporter software from www.setool.net, start it and press "GO SUPPORT" button. Also you can enter support area from SETool software by pressing the same button (v0.91380070 and higher).

Why did you change support system? Get all back!
Old support system will not be installed back. Users and administrators are more satisfied with new one. Please no more discussions on this topic.

Very slow downloading
Approximate download speed per peer is 50Kb/s. If your download speed is slower, it seems, that your internet provider has too narrow connection to the direction of SETool support server location. Unfortunately, we cannot deal with this problem. You need to check your internet connection

Cannot connect to server/Cannot display page/Connection has been reset, mysql reports error, etc.
Maybe server is currently down. Please create one (only!) topic in this section and wait until support access will be restored. If such topic already exists, no need to even post in it. It is enough for us that it exists to pay attention to problem

Resuming downloads
Download resuming is supported. You should use it if possible. Please pay attention to the fact that several Download Managers are incorrectly use features of HTTP protocol, incrementing by this daily download counter by 2 instead of one. I checked FlashGet only. It is working fine. Cannot say something about the others.

Errors list explained

Your account is suspended by admin. Please contact your reseller.
Please contact your reseller. Don't spam forum. Contact your reseller first and do as he says.

This link is already used. Please relogin from software.
If you closed browser window, you need to relogin to support area from software only.

Please login from soft only
Please ensure you entered support exactly from software. If you did so, then probably the problem is in the fact, that your browser does not accept cookies. You need to set it up to allow cookies at least from setool.net. If you will still get this error with IE, download Mozilla FireFox, install it and make default browser: http://www.getfirefox.com.

Wrong IP. Please relogin from soft
Your IP is changed during browsing support area. Please relogin from software.
Please ensure also, that you don't use proxy server for internet surfing.

This session is expired. Please relogin from soft
Just relogin from software.

You have exceeded your today's download limit
Just wait for the next day for daily download limit to be reset.



If there is no answer to your question in this FAQ, please create one (only!) topic in this forum, clearly describe your problem and wait for us to answer. If such topic already exists, don't create another one.

[GSM™]

Question:
"What are custpacks, and how do I use them?"

Answer:
Custpacks are zip-files containing ORIGINAL customization files. These serve as basic configuration files for the handset, which languages to allow, data accounts, branding etc...

Using custpacks is preferable to checking "COMPLETE PHONES AFTER FLASH" in "Settings". "Complete..." uploads a "working" customization, but the files are not handset-specific and their use might lead to the following:
1: Phone won't work with SEUS.
2: Phone will be refused at a service-center as EMMA might pick it up, and that it's pretty obvious that the phone has been "tampered with".
3: Software ****ups.
4: Etc...
Now, some of the above will be avoided by using custpacks. I''ve attached some screenshots to demonstrate their use.

Screen one:
Select a proper MAIN/FS combination (duh...). Then select the desired custpack in MISC. SETool => v.0***77 will tell you which languages it contains/allows, the CDA etc.
Screen two:
Uncheck "Complete..." in "Settings".
Press FLASH.

Screens three and four serve only as a map for finding custpacks @support. In my example, the selected custpack will configure the K750 as a generic EUROPE_4 one. It is found inside the large K750 custpack archive. Other handset custpacks might have been uploaded separately. Just look for the desired CDA.